View Payments and Bills

What Can I Do? Search for bills View bill detail Change a payment Cancel a payment Manage invoices

You can view all payments and bills for the past 18 months on this page, including electronic bills and the bills that you pay automatically. If a payment hasn't started processing, you can change or cancel it.

You can view the payment information by predefined date ranges. You can also enter your own range of dates and search for payments and bills by:

• Biller name.
• Category.
• Payment status.
• Account number.

Bill and Payment Statuses

Bill History provides the status of the bill or payment.

Searching for a Bill

You can view the bill payment history for the past 18 months (540 days).

Note: You may not have 18 months of bill payment history available in Business BillPay yet. The ability to store 18 months of bill history is a recent feature of Business BillPay, so it may take about a year to accumulate 18 months of bill history.

To go to Bill History:

• Click Bill History on any page.
  The View Payments and Bills page opens.

To search for a bill:

1. In Current View, select an option for viewing the payments and bills.
   
   • To view the information for a customized date range, select Specific date range, enter the dates in the From and To boxes, and click Go.
     Tip: Click the calendar icons to help determine the dates you can select for your search criteria.
   • To display more specific information for the payments and bills, select a search option in the Show list, select the search criteria you want in the For list, and click Go.
   The View Payments and Bills page shows the payments and bills that meet your search criteria.
2. Click the column headers as necessary to re-sort the information.
3. Click Print to print the information that appears on the page.

Viewing the Bill Detail

You can view details about any bill in the Bill History list, including invoice and audit information if they apply. You can also perform the following tasks:

• If the payment has already been processed and you have a problem with it, contact the biller. If your problem isn't resolved, you can send us a payment inquiry.
• If you have an electronic bill that you don't plan to pay using Business BillPay, you can file the bill.

To view the bill detail:

1. Click View Detail next to the bill you want to view.
   The Bill Detail page opens.
2. View the bill details.
   
   • Click Print to print a copy of the bill details.
   • Click View Bill (if available) to view an electronic version of the bill.
3. Click Finished when you are through viewing the bill details.
   The View Payments and Bills page opens.

Changing a Payment

You can change payments that have not started processing.

Pending Payments

You may have a pending payment that has started processing. In this case, you cannot change it, and the Change link does not appear next to the payment.

Automatic Payments

If you change a payment that is part of an automatic payment schedule, only the selected payment is changed. You do not change any future payments in the payment schedule. To change all payments in an automatic payment schedule, go to Manage My Bills and change the automatic payment.

To change a payment:

1. Click Change next to the payment you want to change.
   The Change Payment page opens.
2. Enter the changes you want to make.
3. Click Save Changes.
   A message informs you that your changes have been made.
4. Click Finished to return to the View Payments and Bills page.

Canceling a Payment

You can cancel payments that have not started processing. After you cancel a payment, its status changes to Canceled. Canceled payments appear in Bill History and the Recent Payments section of the Payment Center.

Pending Payments

You may have a pending payment that has started processing. In this case, you cannot cancel it, and the Cancel link does not appear next to the payment.

Automatic Payments

If you cancel an automatic payment, only the selected payment is canceled. You do not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Manage My Bills and delete the automatic payment.

To cancel a payment:

1. Click Cancel next to the payment you want to cancel.
   The Cancel Payment page opens.
2. Click Cancel Payment.
   A message informs you that the payment has been canceled.
3. Click Finished to return to the View Payments and Bills page.

Managing Invoices

You can add, change, or delete invoices attached to a payment that has not started processing.

Note: You can only manage invoices if the payment already has one or more attached to it. If no invoices were added when the payment was scheduled, you cannot add invoices when you change the payment.

To add invoices to the payment:

1. Click Change next to the payment you want to change.
   The Change Payment page opens.
2. Click Manage Invoices.
   The Manage Invoice Information page appears.
3. Click Add an Invoice.
4. In Invoice Number, type a numeric identifier for the invoice.
5. In Invoice Amount, type the amount of the invoice.
6. In Invoice Description, type a description as a reminder of what the invoice is for.
7. If a discount applies, type the amount in Discount Amount and a description in Discount Description.
8. Click Add Invoice.
   The new invoice appears on the Manage Invoice Information page.
9. Click Save.
   The Change Payment page appears and displays the total amount of all invoices as the payment amount. You can enter a different payment amount if necessary.
10. Enter any other changes you want to make to the payment, and click Save Changes.
    A message informs you that your changes have been made.
11. Click Finished to return to the View Payments and Bills page.

To change an invoice:

1. Click Change next to the payment you want to change.
   The Change Payment page opens.
2. Click Manage Invoices.
   The Manage Invoice Information page appears.
3. Click Change next to the invoice you want to change.
4. Enter the changes you want to make.
5. Click Save Changes.
   The updated invoice information appears on the Manage Invoice Information page.
6. Click Save.
   The Change Payment page appears. If you changed the invoice amount, the updated invoice total appears as the payment amount. You can enter a different payment amount if necessary.
7. Enter any other changes you want to make to the payment, and click Save Changes.
   A message informs you that your changes have been made.
8. Click Finished to return to the View Payments and Bills page.

To delete an invoice:

1. Click Change next to the payment you want to change.
   The Change Payment page opens.
2. Click Manage Invoices.
   The Manage Invoice Information page appears.
3. Click Delete next to the invoice you want to delete.
   The invoice is removed from the Manage Invoice Information page.
4. Click Save.
   The Change Payment page appears and displays the updated invoice total as the payment amount. You can enter a different payment amount if necessary.
5. Enter any other changes you want to make to the payment, and click Save Changes.
   A message informs you that your changes have been made.
6. Click Finished to return to the View Payments and Bills page.